GENERAL ENQUIRIES

Here you will find answers to some of the most frequently asked questions.

If you didn’t find an answer to your question you can leave a message on our Contact Us page.
Please note that technical support is only provided to paying account holders.
Should you contact us from a different email address than you registered with, please provide your account details, including the email you registered with and the subscription you signed up for as well as any other information that will help us with your enquiry.

PRODUCTS

Visit our ‘Products’ page and click on the grade of your choice for a detailed description about our package options and the learning programme(s) (product(s)) included in each. You can also click on an Individual Product for more detail about that product. Once you click the ‘View topics’ button of a product, you will be able to see the document names with descriptions of the content contained within each file.

Yes, go to the ‘Products’ page and click on a Grade or Individual Product. You will be directed to a detailed product page. Underneath the description for each learning programme (product) click the ‘View topics’ button of a product. You will be able to see the document names with descriptions of the content contained within each file. To preview a specific document, click the preview icon next to the file name of the document you would like to see. The first page will appear in a preview window.

We are working on it. It will be available soon.

The subjects followed in schools are included.

Subjects for Grade 1 – 3 learners are English Home Language, Afrikaans Eerste Addisionele Taal, Mathematics and other subjects.

Subjects for Grade 4 – 7 learners are: English Home Language, Afrikaans Eerste Addisionele Taal, Mathematics, Life Skills, Natural Sciences and Technology and Social Sciences.

Subjects for Grade 8 – 9 learners are: English Home Language, Afrikaans Eerste Addisionele Taal, Mathematics, Life Orientation, Natural Sciences, Technology, Economic and Management Sciences and Social Sciences.

Subjects for Grade 10 learners are: English Home Language, Afrikaans Eerste Addisionele Taal, Mathematics, Mathematical Literacy, Technical Mathematics, Life Orientation, Physical Sciences, Technical Sciences, Life Sciences, Civil Technology, Mechanical Technology, Electrical Technology, Engineering Graphics and Design, Computer Applications Technology, Information Technology, Accounting, Economics, Business Studies, Consumer Studies, Hospitality Studies, Geography, History, Tourism, Religion Studies, Agricultural Science, Agricultural Technology, Agricultural Management Practices, Visual Arts, Design, Dramatic Arts, Dance Studies and Music. Grade 10 learners have a choice between 7 subjects that are included in the Prime Package and Standard Package.

Click on the grade of your choice at the ‘Products’ page for details about the subjects.

All subjects are presented in English, except for Afrikaans Eerste Addisionele Taal, which is presented in Afrikaans. We do have an equivalent platform in Afrikaans, called Afrikaanse Skoolprojekte, which offers all subjects in Afrikaans, with the exception of English First Additional Language that is presented in English. Visit the website for Afrikaanse Skoolprojekte at www.afrikaanseskoolprojekte.co.za for more details.

Yes, files are downloadable; pintable PDF documents. You can store files safely on your computer’s hard drive. Please see our Terms and Conditions if you are unsure about the terms of use and copyright protection.

There is no difference. Only the Worksheets and Answers ranges / Exam Papers and Answers ranges are specifically created for each grade and contains unique in content. The other learning programmes (products) available in the packages for each grade are the same as the Individual Products with the same title. However, the combination of products included in packages for each grade are specifically tailored to that grade. Individual Products can be purchased separately from the individual product’s page, or by purchasing it from a grade’s Selection Package. Keep in mind that it is more economical to purchase the Prime Package which contains all products rather than purchasing products individually.

‘Afrikaanse Skoolensiklopedie’ is created for Afrikaans learners due to the lack of relevant information in Afrikaans, as most information is freely available in English on the internet and in books. We are currently working on a similar product that will be available in English in the near future.

‘Easy English Home Language’ is a comprehensive language study programme in English for learners with English as their Home Language. It is designed to assist learners with learning English and to make homework and exam preparation easy. It advances reading and writing skills and builds English vocabulary. Strong focus is placed on English spelling, grammar and punctuation rules. Guidelines with examples on how to write documents, essays and speeches simplify the writing process. ‘Easy English Home Language’ teaches and explains the language principles and rules to learners and also discuss literature.

The English Home Language papers are designed specifically for each grade to test whether learners understand the work and can apply it with proper exam technique.

The two learning programmes complement each other.

‘Alles Afrikaans Eerste Addisionele Taal’ is a comprehensive language study programme in Afrikaans for learners with Afrikaans as their First Additional Language. It is designed to assist learners with learning Afrikaans and make homework and exam preparation easy. It advances reading and writing skills and builds Afrikaans vocabulary. Strong focus is placed on Afrikaans spelling, grammar and punctuation rules. Guidelines with examples on how to write documents, essays and speeches simplify the writing process. ‘Alles Afrikaans Eerste Addisionele Taal’ teaches and explains the principles and rules to learners and also discuss literature.

The Afrikaans Eerste Addisionele Taal papers are designed specifically for each grade to test whether learners understand the work and can apply it with proper exam technique.

The two learning programmes complement each other.

Yes, we do have examples as well as helpful guidelines on how to write speeches in our two language study programmes, ‘Easy English Home Language’ and ‘Alles Afrikaans Eerste Addisionele Taal’. However, at this time we don’t provide public speaking- or class speeches at request of individuals.

Currently we do not offer summaries of learning material as an individual product on our website. We do however have study guides for some subjects as part of our ‘Exam Papers and Answers’ range, which serve as explanatory supplementary material.

SUBSCRIPTION PLANS

The Prime Package is the most comprehensive subscription plan. The Prime Package includes four learning programmes. The Standard Package is the leading choice for test and exam preparation and includes one learning programme. The Selection Package allows users to create their own customised package from our available products.

For a detailed comparison on what each package includes click on the grade of your choice.

Packages are made up of individual products. There is no difference in the content of an individual product and correlating component in a package.

The content of ‘Easy English’, ‘Alles Afrikaans’, ‘Fun Corner’ and ‘Career Guide’ is the same for individual products and all three packages. The exception is the ‘Worksheets and Answers’ range and ‘Exam Papers and Answers’ range isn’t available as individual products since it is the only product in the Standard Package, for the respective grades.

Register as a new member with your email address and choose a password. You will receive a confirmation email once you have successfully signed up. Add the subscription plan of your choice to your cart and go through the easy payment process. Complete your account’s profile details before finalising the payment if you haven’t already. You will get access to download your products after the transaction is successful. Please see our page ‘How To Sign Up’ for detailed guidelines.

To see pricing details for the various subscription plans visit the ‘Products’ page and select the grade of your choice. The payment options (either a Single Payment or Monthly Debit Order) will be available to you. Add the subscription plan of your choice to your cart. You can add a valid discount code in in the cart before you complete the transaction.

Please note that the debit order facility is not available for a Selection Package or Individual Product, only if combined with other packages.

For more information on how our debit order facility works please see our payment options.

A subscription is valid for the period a learner is in a specific grade that school year and expires on 31 December.

Subject to the Terms and Conditions, you can cancel your Services and receive full reimbursement of the amount paid if no more than 5 (five) documents have been downloaded, subject to our sole discretion.

Due to the nature of downloadable products and online services, no refunds are normally available should more than 5 (five) documents have been downloaded. We reserve the right to use our sole discretion to decide on a fair amount for reimbursement, if any, for your refund request depending on the reason for cancellation; activity on your account; and the period of use of our subscription services. Nothing herein affects your statutory rights. Our decision will be final.

Credit Card and EFT Transaction Payments will be refunded within three working days after your account has been investigated and the reason for cancellation has been approved. If you cancel the Service for Debit Order Payments before the end of your current paid up month, you will be refunded within three working days after your account has been investigated and the reason for cancellation has been approved and you will not be charged again.

No refunds or credits will be allowed for cancellation without a valid reason, for partial months of Service, for months unused or if your account is terminated due to breach of any of the Agreements.

Subscriptions are not carried over to the next grade. A subscription is valid for the period a learner is in a specific grade during that school year. A subscription expires on 31 December.

Yes, we have a discounted price for two and three learners. Please add another grade of your choice to the cart before completing the checkout. The price will be adjusted accordingly.

You can sign up for both the English and Afrikaans platforms, ASP School Projects and Afrikaanse Skoolprojekte respectively. However, you will have to make two separate transactions. You don’t qualify for the discounted price.

Subscription plans are available for one up to three grades per household. The content per grade is accessible for one, two or three learners and both parents. Only one user can be logged in at a time.

If you are unsure about the numbers of users per subscription see our Terms and Conditions.

No, unfortunately not at this stage. It is only for private use, but we are working on something special for teachers to use in the future.

The Prime Package for ASP School Projects has 4 learning programmes. The Prime Package for Afrikaanse Skoolprojete contains an additional learning programme – a total of 5. The additional product available to Afrikaans learners is the ‘Afrikaanse Skoolensiklopedie’. The ‘Afrikaanse Skoolensiklopedie’ was created for Afrikaans learners due to the lack of relevant information in Afrikaans, as most information is freely available in English on the internet and in books.

ACCOUNTS

You can click on ‘Reset it here’ (below ‘I forgot my password’) in the ‘Login’ section to reset it. Follow the instructions on screen. You will be sent a confirmation email.

Log in to your account. Click on ‘My Profile’ and update it with your current email. You will be sent a confirmation email.

Your subscription expires on 31 December if you purchased between January and November. Should you have signed up for the following grade in November or December it will become available to you in January the next year and only expire that December.

If your subscription expired you can easily renew your subscription for the same account. Just add the grade of your choice to your cart and complete your order at the checkout.

Add the discount code to your shopping cart. Click ‘Update’ to apply your discount and update the cart. If the code was entered successfully the cart will be updated and show the lesser price.

No, unfortunately not at this time. However, you can purchase an additional Selection Package with the study programme(s) you require. Sign in to your account, go the ‘Products’ page, add the product(s) to your cart and follow the steps at the checkout.

Subject to the Terms and Conditions, you can cancel your Services and receive full reimbursement of the amount paid if no more than 5 (five) documents have been downloaded, subject to our sole discretion.

For cancellation of debit order transactions to take effect the amount for the balance of the billing period in which you cancel your account is due.

You may formally cancel your Services by sending us an email or by sending us a message via our Contact Us page. You are solely responsible for the cancellation. Once your cancellation has been approved, your account will be suspended. All access to the Service, including but not limited to documents and user data, will no longer be available to you.

TECHNICAL

Yes, files can be accessed through computers, tablets and mobile devices with an internet connection. Save the files on your device for ease of use in the future.

Our digital platform works on various operating systems, including Microsoft Windows, Apple Mac OS X, Apple IOS, Android, and Linux.

Yes, internet access is required to download files. Files can be stored on your hard drive and used offline for viewing and printing.

Once you have successfully purchased a subscription licence for a package, you will have access to download the documents from your profile. You can find the steps how to download files here.

Yes, but there is a limit. A single document can be downloaded 3 times. If a document reached the maximum allowed downloads you will no longer be able to download that document. If continued attempts to download the file again are made, your account will experience temporary timeout and will be under investigation for any suspicious activity.

Almost all modern devices that has internet access will be able to access the documents. Adobe Acrobat Reader has to be installed on your computer to view and print the PDF Files. It is recommended to save the files on desktop or laptop computers.

We recommend using Google Chrome. Safari, Firefox, Microsoft Edge and Opera is also acceptable. Make sure that your internet browser is updated to the latest version and supported by your operating system. Note that Internet Explorer is no longer supported by Microsoft and will likely not provide the best user-experience.

LEGAL

Ownership of, and title to, the Products (and all digital copies of pdf documents and other formats therein) are held by ASP School Projects.

Copies are provided to you solely to enable you to exercise your rights hereunder. Upon purchase of a subscription plan for any Product(s), you are granted a limited non-exclusive, non-sublicensable, non-transferrable, revocable licence under the IPR in the Software and the Service for use of the Software and/or the Service (and not ownership) of Product(s) for your personal non-commercial purposes only, subject to the Terms and Conditions. Except as expressly authorised in this Agreement, you may not rent, lease, sell, sublicense, distribute, transfer, copy, reproduce, display, modify or time share any Product(s) or Documentation (or part or element thereof).

Our materials cannot be reproduced, repackaged, further transmitted, transferred, disseminated, redistributed resold, and/or stored for subsequent use for any such purpose, in whole or in part, in any form or manner or by any means whatsoever, by any person without prior written consent from ASP School Projects.

All information herein is protected by law, including but not limited to, copyright law, and none of such information may be copied. ASP School Projects further reserves the right to withdraw any consent given if we are of the opinion that the user is in breach of, or transgressing, any conditions under which consent was given.

In short this means that if you own or are employed by another online educational or similar website, institution or business you may not purchase our products under the pretense of personal use and resell it as is or repackage it as your own and redistribute it for free or at a profit. Legal action will be taken.

Please see our complete Terms and Conditions if you are uncertain about the use of our material.

No, you cannot directly copy text and/or images to use or present as your own work. All information herein is protected by law, including but not limited to, copyright law, and none of such information may be copied or otherwise reproduced.

You may freely use the learning material as supplementary resources to study. The information and data can be used for research of assignments and projects. Credit should always be given within the list of sources.

If images are used, our watermark may never be cut off or removed.

Please see our Terms and Conditions if you are uncertain about the use of our material.

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No information or document may be duplicated, copied, distributed or sold, either in part or as a hole without the written permission of ASP School Projects.